PRIVACY POLICY

Your Privacy Matters

How Prototype collects, uses and protects your information. Last updated: October 2026.

01. Information We Collect

When you place an order, book a service or contact us, we collect the details you give us: your name, phone number, email, delivery address, order details and any notes about your PC. We also collect basic, anonymous information about how visitors use our website, such as pages viewed and the type of device used.

02. How We Use It

We use your information to process and deliver orders, provide services and warranty support, reply to your messages, and improve our website and products. We do not sell your personal information.

03. Payments

Payments by KNET and Visa / Mastercard are processed securely by our payment provider, and installment payments are handled by Deema. Prototype never sees or stores your full card details.

04. Cookies & Analytics

Our website uses cookies to keep your cart and preferences working. We use Google Analytics, Google Tag Manager and Meta tools to understand website traffic and measure our advertising. These services may set their own cookies. You can block or delete cookies in your browser settings.

05. Remote Support

When we help you remotely through TeamViewer or Windows Quick Assist, we connect only with your permission, only for the support you asked for, and you can end the session at any time.

06. Sharing Your Information

We share only what is needed with trusted partners who help us run the store, such as payment providers, delivery drivers and our e-commerce platform, or when required by Kuwaiti law.

07. Your Choices

You can ask us to view, correct or delete your personal information at any time by contacting us.

08. Contact Us

Email [email protected], WhatsApp +965 9929 2939, or visit us at Bloq 4 Building, Street 10, Aswaq Al-Qurain, Kuwait.